Cosmo
08-30-2007, 05:30 PM
I've read rave reviews about Big Al's return policies, but just got my first opportunity to use it myself, and let me tell you, they ain't no Drs. Foster & Smith :angry:
I ordered a widget online that came in several sizes. I KNOW I checked the correct box for the widget size I wanted, and then breezed through the process and placed the order, along with 4 or 5 other things.
Seems there's a problem with their computer system though, so at payment time my one order was split into two orders.. guess they've had this problem a couple months now I was told.
Anyway, half of the order arrived yesterday and I found that I received the incorrect size of widget. The only printed record I have of the order is from after it was split, and sure enough the wrong size is shown there. Since I can't prove I ordered the correct size, I must now ship it back at my own expense. Not a huge deal if I hadn't ordered the correct part in the first place.. I did, but can't prove it.
So.. I'll ship it back unopened and when they receive it, they'll send me a GIFT CERTIFICATE. Won't credit my credit card cause I can't prove I ordered the right part, and can't simply credit my online account cause their system is incapable of doing it :angry: To redeam my gift certificate, I have to place my next (and last) order over the phone :mad: Since several other online stores price match.. guess Big Al's will still come in handy for leverage.
They're taking it back, and giving me my money back in a round about way, and it won't cost too much to ship... but WHAT A PITA :mad::mad:
Past experience with drsfostersmith has always been they would pick up the freight if there was even a hint the mistake was theirs (as in a computer glitch that re-writes one order into two), and credit my credit card or give me an online credit (my choice)!!
Guess I've been spoiled.
Jim
I ordered a widget online that came in several sizes. I KNOW I checked the correct box for the widget size I wanted, and then breezed through the process and placed the order, along with 4 or 5 other things.
Seems there's a problem with their computer system though, so at payment time my one order was split into two orders.. guess they've had this problem a couple months now I was told.
Anyway, half of the order arrived yesterday and I found that I received the incorrect size of widget. The only printed record I have of the order is from after it was split, and sure enough the wrong size is shown there. Since I can't prove I ordered the correct size, I must now ship it back at my own expense. Not a huge deal if I hadn't ordered the correct part in the first place.. I did, but can't prove it.
So.. I'll ship it back unopened and when they receive it, they'll send me a GIFT CERTIFICATE. Won't credit my credit card cause I can't prove I ordered the right part, and can't simply credit my online account cause their system is incapable of doing it :angry: To redeam my gift certificate, I have to place my next (and last) order over the phone :mad: Since several other online stores price match.. guess Big Al's will still come in handy for leverage.
They're taking it back, and giving me my money back in a round about way, and it won't cost too much to ship... but WHAT A PITA :mad::mad:
Past experience with drsfostersmith has always been they would pick up the freight if there was even a hint the mistake was theirs (as in a computer glitch that re-writes one order into two), and credit my credit card or give me an online credit (my choice)!!
Guess I've been spoiled.
Jim