paypal users ..changes to debit cards

Hi all,
Not sure everyone knows this yet but Paypal recently ( as of sept 12/23) changed how their Paypal Debit card work. They sent an email entitled "changes to our terms of service" a few days ago. The email says nothing of the changes to the debit card, you need to read though pages of legal mumbo jumbo jargon to see it.. and even then for a major changes its not called out as such..

The way it used to be was if you had a paypal debit card you could link it to a back up funding like a credit card or a bank account and if a purchase you made exceeded your paypal balance the backup funding would kick in and the transaction was ok'd. It was a handy feature.

Now if you use the paypal debit card, there is no back up account you can link to cover a purchase.. If you have enough money in your paypal account the transaction is okayed. If you don't ..its declined. If you want to use that debit card for purchases that exceed the amount you have in paypal you need to add funds from your bank account first. It also incidentally means you can't use your credit card any longer as a back up funding or obviously to add funds to paypal.

I am told by customer service that paying with your email address has not changed... just using the debit card. For me ..it pretty much negates any positives for the debit card. If you have transfer funds from your bank to use your paypal debit card, you might as well just use your bank debit card. Oh and of course paypal offers you now instant tranfer of funds from your bank for a fee..or you can wait a few days for free.

Pretty dumb policy move on their part which is probably motivated by good old greed,

Just a heads so you don't run into a declined transaction, I know paypal is used alot in our hobby.

al

Re: paypal users ..changes to debit cards

Thanks for letting me know about that, Al. I'm allergic to reading the small print. What a shame that such a handy feature is no longer available.

Re: paypal users ..changes to debit cards

Quote:

Originally Posted by LizStreithorst

Thanks for letting me know about that, Al. I'm allergic to reading the small print. What a shame that such a handy feature is no longer available.

Liz, I hear you . Im allergic to crummy customer service.
.When I called them to clarify things and complained they didnt adequately tell customers the lady I spoke to told me "when we send out those emails about changing our terms of service we expect that you will read it. "

Needless to say I cant post my reply because the admin wants this to be a family friendly forum.:angry:

1 Attachment(s)

Re: paypal users ..changes to debit cards

This is the highly descriptive email they sent..

Attachment 136423

Re: paypal users ..changes to debit cards

This is the legal agreement changes that they link to..

Quote:

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POLICY UPDATES
Last updated on September 5, 2023

Notice of Amendment(s) to the United States

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This page details and/or previews updates to PayPal users of changes to the United States PayPal User Agreement or other online agreements, policies, or statements that require notice. You can also review Past Policy Updates notices. Note that additional changes could be made to previewed agreements on or before the effective dates listed, provided the applicable notice requirements are met.

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PayPal

So glad the email made the changes sound important.

Re: paypal users ..changes to debit cards

Of course this is about greed. They want you to maintain a balance with them so they can earn interest on the money because the 3-4% per transaction they charge isn't enough, lol...

I used to love my PayPal debit. It added a little extra security through instant email notifications when the card was used (I busted my local pub for re-running my card the very first time I used it, something I had always suspected), as well as a 3 day delay before a transaction actually hit my bank account. When I was in Europe in 2018, my I received emails of card usage totaling $5000 in fraudulent charges. They covered these charges immediately and without question. It happened again when I was on vacation in Florida. I had a layover in Houston, and the next morning I received an email saying my card had been used at Lowes for a $1500 purchase. I finally figured out that the card had an RFID chip and people must have been scanning it because the card never left my wallet. However, I had a bad customer service rep who said they would investigate the case and if they found the charges were fraudulent then they would reimburse me in 90 days. They actually did reimburse me the next morning but I don't know what they actual policy is because I cancelled the debit card and removed my bank account from their system...

PayPal has grown a little big for their britches anyway...