Originally Posted by
CraigJ
Though I have not spent a lot of money at Ken’s, I have also been dealing with them for umpteen years as well. I have never had an issue that required a post sale contact with them, like now with my heaters. I would think that two calls and an email would be sufficient to get any response, including “are they plugged in?” Regarding the continue with the calls. I appreciate that advice, but I think I’ve learned enough.
In contrast, I also buy from Jehmco, where I did have to contact them once regarding a food order. USPS played football with the package, thus ruining the contents for me. Once notified, Jehmco quickly and easily replaced the order. I will do my best to continue to support them.