Brine Shrimp Direct dot com
I placed an order with Brineshrimpdirect.com worth 160$ on the 2nd of january. I followed my order with a clarification email to make sure that all items will make it through international shipping.
The first reply I received was on the 6th of January to confirm that SELCO, needed to be packed with cold packs so can't be shipped. An alternative was suggested. I confirmed the changes to the order on the same day.
Until today 11th of January, my order has not shipped I sent an email and filled the contact forum on their website with no reply.
I am so annoyed and mad, the processing is very slow. And there is no reply on my emails.
I bought from them before (BH flakes, Spirulina C.pink, BS cysts) and was happy with the quality of the products. This time is a big disappointment, processing an order should not take that long, at least an email explaining the reason of delay should be sent not to ignore the customer.:mad:
Re: Brine Shrimp Direct dot com
Strange. I ahve used them for years and have never had an issue. Good luck.
-john
Re: Brine Shrimp Direct dot com
Quote:
Originally Posted by
John_Nicholson
Strange. I ahve used them for years and have never had an issue. Good luck.
-john
It is strange, my first experience with them was very positive in terms of product quality and service.
I recommended them several times here after that.
But I don't know whats going on this time
Re: Brine Shrimp Direct dot com
They have great product, but fast shipping has never been a strong suite of theirs IMO. Are you really located in Saudi Arabia?
Re: Brine Shrimp Direct dot com
Yes, I am working there.
However the items are shipped to my US address, from there they will be forwarded to me.
I am not annoyed that the items haven't arrived, it's that it has not dispatched yet and I am not getting replies.
Re: Brine Shrimp Direct dot com
Re: Brine Shrimp Direct dot com
Quote:
Originally Posted by
nc0gnet0
Victoria, is who I have been in contact with.
No replies.
Re: Brine Shrimp Direct dot com
BTW, their Marine slow sinking pellets are great, tad bit small, but one of the better pellets on the market.
Re: Brine Shrimp Direct dot com
I ordered the Original Golden Pearl Diets, Active Spheres.... good for fry along with brine shrimp BH flakes and other stuff
I might try these pellets
Re: Brine Shrimp Direct dot com
PM sent for email address
Re: Brine Shrimp Direct dot com
Quote:
Originally Posted by
John_Nicholson
Strange. I ahve used them for years and have never had an issue. Good luck.
-john
plus 1
Re: Brine Shrimp Direct dot com
At last got an email today ... it said that she missed my email somehow ... I got this email later
"We apologize for the delay or confusion with all the changes. I have re invoiced your order with the changes specified and charged you for Ground shipping but we will provide a free upgrade to 3 day air."
Re: Brine Shrimp Direct dot com
Quote:
Originally Posted by
Argentum
At last got an email today ... it said that she missed my email somehow ... I got this email later
"We apologize for the delay or confusion with all the changes. I have re invoiced your order with the changes specified and charged you for Ground shipping but we will provide a free upgrade to 3 day air."
Well there you go. Hopefully you will get your order in a more timely fashion this time around. Thanks for bringing this topic up, even though it was under bad circumstances. I did not know about this company.
