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Thread: Brine Shrimp Direct dot com

  1. #1
    Registered Member Argentum's Avatar
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    Unhappy Brine Shrimp Direct dot com

    I placed an order with Brineshrimpdirect.com worth 160$ on the 2nd of january. I followed my order with a clarification email to make sure that all items will make it through international shipping.

    The first reply I received was on the 6th of January to confirm that SELCO, needed to be packed with cold packs so can't be shipped. An alternative was suggested. I confirmed the changes to the order on the same day.

    Until today 11th of January, my order has not shipped I sent an email and filled the contact forum on their website with no reply.

    I am so annoyed and mad, the processing is very slow. And there is no reply on my emails.

    I bought from them before (BH flakes, Spirulina C.pink, BS cysts) and was happy with the quality of the products. This time is a big disappointment, processing an order should not take that long, at least an email explaining the reason of delay should be sent not to ignore the customer.

  2. #2
    Registered Member John_Nicholson's Avatar
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    Default Re: Brine Shrimp Direct dot com

    Strange. I ahve used them for years and have never had an issue. Good luck.

    -john
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  3. #3
    Registered Member Argentum's Avatar
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    Default Re: Brine Shrimp Direct dot com

    Quote Originally Posted by John_Nicholson View Post
    Strange. I ahve used them for years and have never had an issue. Good luck.

    -john
    It is strange, my first experience with them was very positive in terms of product quality and service.
    I recommended them several times here after that.
    But I don't know whats going on this time

  4. #4
    Registered Member nc0gnet0's Avatar
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    Default Re: Brine Shrimp Direct dot com

    They have great product, but fast shipping has never been a strong suite of theirs IMO. Are you really located in Saudi Arabia?
    Ex-President-North American Discus Association-NADA
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  5. #5
    Registered Member Argentum's Avatar
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    Default Re: Brine Shrimp Direct dot com

    Yes, I am working there.
    However the items are shipped to my US address, from there they will be forwarded to me.
    I am not annoyed that the items haven't arrived, it's that it has not dispatched yet and I am not getting replies.

  6. #6
    Registered Member nc0gnet0's Avatar
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    Default Re: Brine Shrimp Direct dot com

    try emailing Victoria at info@brineshrimpdirect.com
    Ex-President-North American Discus Association-NADA
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  7. #7
    Registered Member Argentum's Avatar
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    Default Re: Brine Shrimp Direct dot com

    Quote Originally Posted by nc0gnet0 View Post
    try emailing Victoria at info@brineshrimpdirect.com
    Victoria, is who I have been in contact with.

    No replies.

  8. #8
    Registered Member nc0gnet0's Avatar
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    Default Re: Brine Shrimp Direct dot com

    BTW, their Marine slow sinking pellets are great, tad bit small, but one of the better pellets on the market.
    Ex-President-North American Discus Association-NADA
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  9. #9
    Registered Member Argentum's Avatar
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    Default Re: Brine Shrimp Direct dot com

    I ordered the Original Golden Pearl Diets, Active Spheres.... good for fry along with brine shrimp BH flakes and other stuff
    I might try these pellets

  10. #10
    Registered Member rdiscus's Avatar
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    Default Re: Brine Shrimp Direct dot com

    PM sent for email address
    Ryan

  11. #11
    Platinum Member MostlyDiscus's Avatar
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    Default Re: Brine Shrimp Direct dot com

    Quote Originally Posted by John_Nicholson View Post
    Strange. I ahve used them for years and have never had an issue. Good luck.

    -john
    plus 1
    "There was no spoon"

  12. #12
    Registered Member Argentum's Avatar
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    Default Re: Brine Shrimp Direct dot com

    At last got an email today ... it said that she missed my email somehow ... I got this email later

    "We apologize for the delay or confusion with all the changes. I have re invoiced your order with the changes specified and charged you for Ground shipping but we will provide a free upgrade to 3 day air."

  13. #13
    Registered Member rickztahone's Avatar
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    Default Re: Brine Shrimp Direct dot com

    Quote Originally Posted by Argentum View Post
    At last got an email today ... it said that she missed my email somehow ... I got this email later

    "We apologize for the delay or confusion with all the changes. I have re invoiced your order with the changes specified and charged you for Ground shipping but we will provide a free upgrade to 3 day air."
    Well there you go. Hopefully you will get your order in a more timely fashion this time around. Thanks for bringing this topic up, even though it was under bad circumstances. I did not know about this company.

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