You bring up several great points......sorry abt what you received. I had a silmilar experience years ago, but not any more. I realize that the seller I am going to refer to already has stellar reviews, but the facts speak for themselves.
The seller I referring to does.....
answer questions before and after sale (and is very reachable via phone call or text),
provide the actual fish pics being sold (one can even choose the exact fish pictured in the monthly postings),
not really have a traditional website for selling, but uses monthly postings,
provide a guarantee (although the fish I’ve received have always been the picture of good health),
is very willing to even assist w questions long after the sale and seems to care abt the fish as though they were his own,
and is very sincere in his discussions with customer and really knows his stuff.
Since my initial purchase from him, all my following orders remained with him.....and shall w future orders. If he does not have a fish you desire, let him know and he’ll likely attempt to get it for you.
Puzzled who this seller might be?????
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Fret no longer.......it’s Kenny’s Discus out of Daly City, CA
Brian, I know you don’t want to bash a seller, but you have contacted him wo a response to resolve this to no avail. In other words, the seller has chosen to ignore your attempts and thus deserves being identified. IMHO, letting us know who this seller is might help someone not having to go through what you did. Your two pics really speak volumes about what one sees being not what one gets......I’d be pretty mad if it were I who got what you got.