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Thread: Bad BAD NEWS!

  1. #1
    Registered Member Vinni Smith's Avatar
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    Default Bad BAD NEWS!

    Started the WC tonight and noticed the bottom right of the new acrylic tank is cracking in about a dozen places, just in one spot.
    See pics below.
    Was afraid it would explode in the middle of the night.
    Even though insurance would cover it, I still don't want the damage or dead fish.
    I have about $1K of discus now.

    Transfered all the fish into the QT tank with the others that were there.
    No choice, really.
    Everyone seems ok and happy actually but they are crowded a bit.
    14 discus in 56 gallons and about 25 rummynose with 4 mollies.
    Gonna be some major water changes there until this is all corrected.

    Will call the guys that made it tomorrow morning first thing.
    Just don't know what to do.

    I would just go buy a store bought one but the corner the tank is in is such an odd size.

    IMG_0411.jpgIMG_0410.jpgIMG_0409.jpg
    Last edited by Vinni Smith; 06-24-2020 at 11:40 PM.

  2. #2
    Platinum Member fljones3's Avatar
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    Default Re: Bad BAD NEWS!

    Sorry, Vinnie. I’m glad you saw it.

  3. #3
    Registered Member Vinni Smith's Avatar
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    Default Re: Bad BAD NEWS!

    It must have just happened.
    The cracks are getting longer as the evening is going on.
    I have emptied the tank now.

  4. #4
    Registered Member + MVP danotaylor's Avatar
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    Default Re: Bad BAD NEWS!

    Wow, that's crazy...those are some obscure looking cracks. Looks to be a product or production defect emerging for sure Vinnie. Keep us posted on what the manufacturer says. Sorry for your troubles, but we'll spotted!!

  5. #5
    Registered Member coralbandit's Avatar
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    Default Re: Bad BAD NEWS!

    Good eye !
    Always better safe then sorry .
    I suspect a replacement or repair may take some time ...
    http://www.youtube.com/watch?v=uhFp68wjRUU
    ^^ My fish room tour by Richsfishes ^^
    Got rams ?

  6. #6
    Registered Member Shan_Evolved's Avatar
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    Default Re: Bad BAD NEWS!

    Damn man I would be pissssed. An ACRYLIC tank? >

    Sorry mate
    Amateur discuskeeper, Professional doofus

  7. #7
    Platinum Member fljones3's Avatar
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    Default Re: Bad BAD NEWS!

    I would be uneasy with a repair.

    Quote Originally Posted by coralbandit View Post
    Good eye !
    Always better safe then sorry .
    I suspect a replacement or repair may take some time ...

  8. #8
    Registered Member Vinni Smith's Avatar
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    Default Re: Bad BAD NEWS!

    Here is Josh's answer to me this morning via email...

    I have forwarded this to the manufacturer to get answers, in the mean time I'm going to build you another tank out of the same material I used to build my sons tank. Mike said something about having trouble routing it as well. As soon as I get a response from the manufacturer I'll message you.

    We will get it taken care of today so I can get a replacement to you sometime tomorrow which will be ready to put water in Saturday.

    Thank you sir!

  9. #9
    Registered Member + MVP danotaylor's Avatar
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    Default Re: Bad BAD NEWS!

    Good service

  10. #10
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    Default Re: Bad BAD NEWS!

    Really good customer service, Vinni. This will take them a day to replace that which took them several weeks for them to build the original one for you?

  11. #11
    Platinum Member fljones3's Avatar
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    Default Re: Bad BAD NEWS!

    GREAT response.

    Quote Originally Posted by Vinni Smith View Post
    Here is Josh's answer to me this morning via email...

    I have forwarded this to the manufacturer to get answers, in the mean time I'm going to build you another tank out of the same material I used to build my sons tank. Mike said something about having trouble routing it as well. As soon as I get a response from the manufacturer I'll message you.

    We will get it taken care of today so I can get a replacement to you sometime tomorrow which will be ready to put water in Saturday.

    Thank you sir!

  12. #12
    Administrator jeep's Avatar
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    Default Re: Bad BAD NEWS!

    Wow, it's a good thing it happened while you were still up. It sounds like they are going to take care of you, and good for them, but it's still a huge inconvenience. This is what make me nervous about this hobby. My house has nearly all hardwood floors...

  13. #13
    Moderator Team LizStreithorst's Avatar
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    Default Re: Bad BAD NEWS!

    I'm glad the guy took this seriously and is taking care of you as best he can. He has a customer for life now, plus all the good words you will say about him won't do him any harm.
    Mama Bear

  14. #14
    Registered Member Vinni Smith's Avatar
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    Default Re: Bad BAD NEWS!

    Here is a pic of my QT / Emergency Tank.
    I was very worried about it being too crowded, but they are LOVING these digs!
    56 gallons.

    BTW they are all in with the fish I got last week from Miranda
    2 yellow
    1 pigeon
    1 red / white face
    They are all still doing FANTASTIC!

    Thanks for the concern everyone.

    VincenZo

    Emergency Tank.jpg

  15. #15
    Silver Member Willie's Avatar
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    Default Re: Bad BAD NEWS!

    Wow! That's a perfect tank for large water changes.
    At my age, everything is irritating.

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