Re: Fishking, my experience. Very Long Post.
Hi all,
We have to sincerely apologize to everyone here in the forum, especially to those who received fish from our November shipment.
We didn't try to avoid the responsibilities, it's just all happened so suddenly when Mr. Chen wasn't around.
When we first received this shipment, nothing was unusual, fish got stressed after 30 plus hrs flight transportation, so we put them under 1 week quarantine observation, still, nothing happened. So we delivered the fish to Vancouver and ship from there, then couple of Simply hobbyists came down here to Seattle from Vancouver to pick up some fish on the weekends. Then we shipped the fish to Rod & Bob and other 2 members on Monday. We did receive a PM saying some of our fish in Canada got airborne infection during the transportation, we didn't pay too much attention because we thought it's just another normal transaction. But right after that, our fish got sick, and we got phone calls from Vancouver stating their fish got sick, too. So we contacted Mr. Chen and tried to understand what happened, then we cancelled all other shipments.
(When Mr. Chen was still in China, a new shipment came, all wild. So Mr. Chen's employees put them in a different room quarantine with some other fish, and soon those fish were all infected without warning. Mr. Chen was notified right away, so he flew back next day and medicated the fish.
He tried to postpone the shipment to us, but since there was no any sickness appeared after several days observation, he decided to ship them just like scheduled.)
After knowing what happened, Mr. Chen sent medication right away, then after we received it, we shipped them out, and we went to Vancouver again delivered the medication.
We didn't ignore emails, we were just too busy driving around saving fish.
We talked to Al, but he thought it's better say nothing, just send the medication out, rather than spread panic around, so we remained silent. While the medications were on the way, we also tried different ways to heal the illness also notified the purchasers the new treatment; we also continued to contact Mr. Chen regarding the refund issue, but unfortunately, he was out in Malaysia doing business, all we know is what his wife told us they will do their best to reimburse all the loss.
We know we are new, but this can't be an excuse to escape from what happened. We'll be responsible for all the loss, but we need time to communicate with Mr. Chen, and time for him to find the best way to compensate. Please send all the dead fish pics to fishkingdiscususa@gmail.com, and we'll contact you shortly.
We'll also ask Mr. Chen to appear in the forum, and briefly explain & apologize for what had happened. But please understand this, English is our second language, so it'll take longer for him to write.
We will do our best to resolve all the problems before holidays, so we can all have a nice 2010.
Sincerely,
FishKing Discus USA
Originally Posted by shime
and Hans who i met once. havent had any exp with other sponsors but will soon. im glad things worked out for you roclement with a little persistency and your effective communication you got somewhat of the result you wanted. i really appreciate you sharing this with us so others who felt in the dark can come out and share there experiences to. In the end it helps consumer as well as supplier. I will continue to do business with them because they gave me no reason not too. I am sure they will make amends and start off 2010 learning from this and providing us with real nice fishies :
glad the fish is doing well. ill have to swing by and check him out.
