I'd call back and try again with someone else. Alot of the time it's not just a matter of what their policy is, but who you talk to.
Kacey
I don't know if this is the right place to put this info. I bought a hydor inline heater from this website and found the tube doesn't match the heater outlet so I call the website to return and get store credit. The customer service was a dude who was rude and didn't want to take it back. Very unhappy with the customer service.
I'd call back and try again with someone else. Alot of the time it's not just a matter of what their policy is, but who you talk to.
Kacey
Sorry to hear about your experience. I have had pretty good luck with that website. Hope it works out. You might also consider an adaptor. You probably need to adapt from 1/2 inch to 5/8 inch, I'm guessing.
I had a Compact light bulb that I ordered (4) of and one was broken... I didn't inspect the package till the day of opening (stupid yes but hey I was busy). Found out one was broken. So I called the guy and told him it was past the 72hrs I think they have and he wanted pics so I sent them and then they sent out my replacement and got it in 2 days. I did all this a week after I recieved them... I never had a problem with their service... even when i first ordered my lights and had some of those rubber band things broken they replaced them and got them in 2 days.
Same here. I have placed many orders with BigAls and always had great service.
Other sources I have used with good service include Aquacave, Petguys, Foster & Smith, petstore.com and occasionally Ebay.
Bigals is the sh...I mean best! They're quick to ship too. I always get my stuff before I'm expecting it.
-Jenna-
55g & 29g