Cosmo
09-29-2017, 04:11 PM
I bought two 500 watt heaters from Jehmco to replace my aging 3 x 300 watt Eheim heaters. Didn't know until the order arrived that these were Penn Plax, not exactly a name I have any trust in, and the power cord was all of 3 ft long. These heaters come with a big bright red LED readout of the water temp. Since I had them I hooked them up, despite my dislike of all things Penn Plax, and they worked fine the first day or so. Then, the LED readouts went wacking, sometimes jumping up and then down by 30 degrees within seconds. Obviously something was wrong.
Sent John an email telling him I'd have to return these since they were obviously defective only to find out I was sh*t out of luck cause I had opened the box so he wouldn't take them back as defective. Had I not opened the box he would have taken them back, but, had I not opened the box how would I know if they were defective or not?? At first he told me he wasn't sure if the warranty covered the LED readout (?????) and that I'd have to deal directly with Penn Plax the manufacturer if I wanted them replaced or refunded (?????). Can honestly say this is the first time in my adult life that I've run into a situation where a vendor refuses to stand behind the product they sell - it was especially shocking being Jehmco telling me this.
So now I'm throwing two untrustworthy 500 watt heaters into the trash cause it's too much trouble to have to go back and forth with Penn Plax over something that should have been taken care of for me.
Live and learn
Sent John an email telling him I'd have to return these since they were obviously defective only to find out I was sh*t out of luck cause I had opened the box so he wouldn't take them back as defective. Had I not opened the box he would have taken them back, but, had I not opened the box how would I know if they were defective or not?? At first he told me he wasn't sure if the warranty covered the LED readout (?????) and that I'd have to deal directly with Penn Plax the manufacturer if I wanted them replaced or refunded (?????). Can honestly say this is the first time in my adult life that I've run into a situation where a vendor refuses to stand behind the product they sell - it was especially shocking being Jehmco telling me this.
So now I'm throwing two untrustworthy 500 watt heaters into the trash cause it's too much trouble to have to go back and forth with Penn Plax over something that should have been taken care of for me.
Live and learn