Missing Heaters

[mmorris]

I sent ten Stealth and Stealth Pro heaters to Marineland for replacement three weeks ago last Friday and they have gone missing. No, I didn't pay extra so USPS could track the package. :embarassed: I called Marineland last week and again today, and they told me today they are sending me ten Visitherm heaters! I am really surprised. They have record of me returning heaters twice before, but there is no record of me having sent these ten. How 'bout that!

[Lenin]

Cool, I'm still waiting for my check to replace my damages from their heater killing my discus

[shawnhu]

Cool, I'm still waiting for my check to replace my damages from their heater killing my discus

Good luck with the claim, and let us know how it goes. I'll also be filing a claim with them for dead discus. Pm me if you don't mind sharing the details.

Shawn

[hawaiidiscus]

I took the refund offer and they were very quick about sending the check. Incidentally, a letter came a week ago from them telling about the voluntary recall. Personally I think that they have been very responsible in recalling these heaters and issuing refunds or replacement. Most companies would have left people hanging after the warranty period was over, or give you a hard time about receipts and so forth. jmtc

[roundfishross]

they will be good about cutting checks untill arround october( end of their fiscal year) then the sorry suckers will hold out on you untill february. good luck they are dead beats!

[Jhhnn]

The chances of collecting anything other than replacement heaters is pretty much non-existent, unless it turns into a deal big enough to become a class action lawsuit. Warranties, recalls, and customer service seem peachy and all, until we realize that wouldn't be necessary if they'd sold a quality product in the first place.

I've been happy to pay a little more for Jagers- yeh, their customer service is supposedly miserable, but I haven't needed it, so it doesn't matter.

[Lenin]

Well for me they did pay me in full for my loss, it did take almost two months but they did pay me.

[andyl9063]

i had one that just burst open. I call them and they sent one out without requiring the return of the defect. I was simply amaze by their customer service. Then later, I found out they had a recall, that's why.

I call them again when one of my 200watt was on the list, they're sending an equivalent out right now, so we'll see.

[Cuchulainn]

I was surprised myself at how quickly they sent out replacements. Got them in under a week, and they didn't want me to even send back the old ones. Customer service like that easily makes me want to buy there products again. We shall see how these Visitherm heaters hold up against my Jagers. So far there very accurate, and fairly easy to camouflage-save for the big red dial on top! Don't manufacturers know these are going in fish tanks. and that we don't really need nor want a highly visible adjustment dial? OMG I can't find my heater! lol ;)

[runner]

When did this recall happen? I use visitherm heaters and been very happy with them until recently. I had a 150 w heater in my discus tank. Went away for 3 days in Jan. Came back and 5 dead discus and an exploded heater. Also, I have noticed lately that condensation builds upin the heaters. I think I;ve beaten this by applying silicone around the top.
Jay Walsh

[cjr8420]

When did this recall happen? I use visitherm heaters and been very happy with them until recently. I had a 150 w heater in my discus tank. Went away for 3 days in Jan. Came back and 5 dead discus and an exploded heater. Also, I have noticed lately that condensation builds upin the heaters. I think I;ve beaten this by applying silicone around the top.
Jay Walsh

marineland stealth pro 100,200,and 250 watt heaters only ones to be recalled siliconeing the top of ur heaters might be why urs cracked/exploded jagars work great for years and years try them out

[cjr8420]

marineland stealth pro 100,200,and 250 watt heaters only ones to be recalled siliconeing the top of ur heaters might be why urs cracked/exploded jagars work great for years and years try them out

looks like all models Marineland Stealth Models Marineland Stealth Pro Models
Wattage Model # Wattage Model #
25W ETP25 25W ML90447-00
50W ETP50 50W ML90448-00
75W ETP75 75W ML90449-00
100W ETP100 100W ML90450-00
150W ETP150 150W ML90451-00
200W ETP200 200W ML90452-00
250W ETP250 250W ML90453-00
300W ML90454-00

[Wes]

Thanks I got 3 of them to get rid of

[Northwoods Discus]

Fed X just picked up 8 Stealth heaters which I called about on the recall as planned. So far so good. The Pet Group sent the recall tag and picked up as promised. Now just have to see how long it takes to receive the check.

[jpdevol]

http://www.cpsc.gov/cpscpub/prerel/prhtml11/11202.html

[Jhhnn]

http://www.cpsc.gov/cpscpub/prerel/prhtml11/11202.html

I think that's every stealth and stealth pro model ever sold in North America...

Me checks the status of my yewgly Jagers- yep, still working fine... no recall for me... the urge to gloat is almost overwhelming...